After-sales service and repair service:
1. After you purchase E-SHEN Technology products, E-SHEN Technology's technical service department will provide you with detailed product principle introductions, equipment usage instructions, common fault maintenance, and other professional training. We will also conduct regular follow-ups to understand the operation of E-SHEN Technology products and collect your feedback.
2. For any technical problems you encounter during use, E-SHEN Technology's technical service department promises to provide prompt and comprehensive technical service support. You can contact us through online technical support customer service, etc. E-SHEN Technology promises to respond quickly within 8 hours of receiving your request.
3. E-SHEN Technology's repair department will complete the repair within 7 working days from the date of receiving the product. For repairs of 10 pieces or more, the repair will be completed within one month. If, due to special reasons, the repair cannot be completed on time, E-SHEN Technology's technical service department will notify you in writing.
Special Note:
1. E-SHEN Technology is not responsible for picking up products for repair.
2. E-SHEN Technology's liability for the manufacturing, sales, supply, and use of its products is limited to the products themselves. E-SHEN Technology assumes no liability beyond the product's value.
3. The above service commitments apply only to products sold by E-SHEN Technology in mainland China.
4. If after-sales service terms or contracts are separately agreed upon at the time of sale, the service terms or contracts confirmed by E-SHEN Technology shall prevail.
5. For any commitments made to you by distributors or agents beyond E-SHEN Technology's guarantees, please request written proof at the time of purchase to ensure the fulfillment of your additional commitments. Our company assumes no liability beyond the scope of E-SHEN Technology's after-sales service for these additional commitments.
Product Repair Process
To better serve our customers, the company has established a dedicated product repair department that directly accepts returned products from customers.
